At the time when you decide to hire from a large pool of office cleaning companies; there are some expectations that business owners have of them. These expectations greatly contribute to the level of services that these companies provide their clients. As commercial cleaning is a tough job to do so the expectations of the customers are also very high.

Expectations from office cleaning companies

There are several reasons for businesses to keep a healthy and clean office. A few of the important aims that are achieved include; a good reputation of the business, healthier environment for the employees and an overall nice look to the office. In order to fulfill this purpose; the clients have the following expectations from the cleaning companies.

Regularity in the Work

The foremost thing that clients search for in the cleaning services is that they are regular in their work. Not only that they complete their task in time but also always deliver the same level of services. It should never happen that one day the company shows extreme enthusiasm and at other, there is no devotion.

Staff should show confidence

If a cleaning service shows signs of doubt and uncertainty in their work and staff then that cleaning company can never be trusted. This trait doesn’t build overnight; it is created over several years of experience. Also by providing the best services they have and having confidence in the staff they have hired.

The services must be Worthwhile

Whatever amount you are paying to the cleaning company must justify to the services they are providing. This means that the cleaning services must be giving the services that are worth the fee that you paid to them. If this is not the case then switch to another company.

The Company keeps in-touch

The relationship between a client and a commercial cleaning company is a never-ending one. Whether the client hires services yearly or weekly. Constant communication between the company and the client is one thing that all customers expect of the cleaning business. The companies should have all the info required to keep in touch with the clients.

All things included in the Fee

There are many things that the cleaning companies include in their fees. The fee of the services vary in terms of cleaning types, kinds of commercial are, size of the location and the number of rooms in a building. Also before hiring a company like Jan Pro OKC; have a meeting to negotiate what services are included in the fees.

A wide area of Services

Not all cleaning companies provide services that the clients want to select the one that has the maximum services. Every client has its own requirement of cleaning services; so finding the right one for your office and commercial building is most vital of all.

Use of Eco-Friendly Products

Another crucial expectation that client has of the cleaning services is that the companies use products that are not harmful to the environment as well as the people. At times companies use items that have deadly and harmful chemicals that are a great threat to the earth. Today there are a lot of cleaning products that contain harmless ingredients.

Should have a License

Every client expects that the cleaning business they are hiring must be legal. Businesses can in many ways do that; register the name and the business type, acquire a business tax number, have licenses and permits and also have the business insured. If the company you are hiring has fulfilled these legalities then you can trust the business.

Must have tons of years of experience

Well, it is not a set rule that the most experienced companies are the only ones who can provide the best services. Sometimes a newly established business can give you with the finest, and a company has tons of experience can mess up everything. But a company that is this business for a long time can give you good services.

Well Reputed amongst the Clients

The company you want to hire for its services must be well reputed amongst the clients. You can judge it by the reviews and comments posted on their website and social media pages. Another way to find out their prestige is by contacting the previous clients.

State of the art Equipment

The equipment that the companies use must be the latest one. This increases the goodwill of the commercial cleaning service and the clients are satisfied that the cleaning will be done with state of the art machinery.

The Price should be moderate

Commercial cleaning is very much different from domestic cleaning in many ways; the price of the services is one of the things. But it doesn’t mean that the amount for the cleaning should be sky-high; just because the services are distinct.  Fair and moderate price is what clients expect from the companies.

Employees have a clean background

Clients don’t want criminals to roam around the office and commercial spaces and steal valuable items. So the office cleaning companies must do a thorough background check on all of the employees starting from the management and going down to the cleaning staff.

Contributor
Comments to: What Expectations Clients have from their office cleaning companies?