The adoption of agile tactics and methodologies is the key to ensure a user-centric approach in the test management process. One of the major stipulations of a user-oriented approach in this context is the huge amount of communication and empathy-building from the team. With this approach, not only the user value is clearly evident in the outcome, but the development team is able to generate comprehensive user stories. Hence, by streamlining the team communication and the adequate test case management tools at hand, the organization is able to bridge the gap between the developers, testers, and business users, and is also able to connect the broken link between test cases and specification documents.

Why do Teams Need to Implement this Approach in Test Management Process?

Given that it is common for the specification document or the test case to fall out of line with the software development process in the traditional waterfall approach, the real achievement of a user-centric approach in test case management is to align all documents and bring everyone on the same page with a shared language. Within this user-oriented framework, it is crucial for the teams to keep the acceptance criteria, that are outlined at the beginning of the process, updated invariably, or else the test cases are liable to fail. Even a hint of failure of the test cases at the end of the process distinctly indicates that the teams need to circle back and upgrade it again.

The importance of employing test case management tools which takes user behavior and expectations into account essentially boils to three primary factors, including;

   Focus on end-users – as per this approach, it is vital to make the vision of the customers a priority. The fundamental aim of this is to focus on the user’s view and perception of the application behavior. Owing to this, the team is able to discard the ‘what if’ from the other stakeholders which enable them to make timely delivery of the product.

  Business values – through the execution of this user-oriented strategy of test management, the organizations can automate the mundane, tedious, and repetitive tasks, and most importantly generates test cases in a shared language that is easily decipherable by everyone. Since the lag time between the processes is reduced so the organization is able to prioritize the needs of the clients and make faster project deliveries.

  Collaboration of teams – the increase in the number of stakeholders involved in the project is bound to complicate the management process. However, as this model necessitates all the departments and teams to work closely from the start so they are able to develop comprehensive and relevant user stories and cases, this methodology fosters strong communication and engagement.

It is also important to note that by generating feature stories in the user-oriented framework of test management, organizations can create modular test cases that can easily be reused in the future as well. 

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